Exceeding global household goods transportation and relocation industry standards, Suddath has recently been recognized with three prestigious awards: the Expatriate Management & Mobility Award (EMMA), Brookfield Relocation's Empowered and Client-Centric award and Logistics Management's Quest for Quality.
These awards reflect a commitment to excellence in customer satisfaction and service performance in a highly competitive market. It is clear that while the advancement of information technology is often where recognition is focused today, customer service is still the industry benchmark.
The Forum for Expatriate Management (FEM), a global group comprised of industry mobility professionals, chose Suddath as the recipient of the EMMA in the "International Mover of the Year" category, out of a total of nine finalists. The FEM received more than 1,000 nominations from professionals around the world in all categories. The judges, both clients and peers, stated that Suddath "has a broad global presence and are masters at managing their worldwide network of movers.”
Suddath also received Brookfield Relocation's Empowered and Client-Centric award. Acknowledging Suddath for their outstanding performance in household goods moving, Anna Wooldridge, supplier management specialist at Brookfield said, "The entire team consistently demonstrates a commitment to partnership and is innovative and creative in finding the best solutions for Brookfield’s clients and transferees."
A commitment to excellence was further confirmed by Suddath achieving Logistics Management's Quest for Quality award. For more than 29 years Logistics Management magazine has conducted an annual research project to measure customer satisfaction and service performance excellence in the transportation and logistics industry. Out of the 10 pre-determined service providers, Suddath placed first in both customer service and equipment and operation, and they tied for first in information technology. Additionally, they were ranked third in the overall division, a vote of confidence that comes from the actual buyers of logistics and transportation services.
Brad Estrin, executive vice president of sales and marketing for Suddath, suggests a simple formula for their continued success: "Our financial strength affords us the ability to reinvest in our people, our processes and our technology; this keeps our customers ahead in what can be a very complex and stressful environment."
Despite a soft economy, Suddath continues to experience significant organic and acquisitional growth. Success in the addition of major marquee accounts in 2012 is a contributing catalyst for this rapid expansion. While the Suddath name may be most well-known for household goods moving services, this only accounts for a portion of business. The Suddath Companies, in its entirety, is competing with top providers in the logistics marketplace, commercial office moving and workplace solutions, trade show and exhibit display transportation management and government contract work.
Maintaining momentum and a commitment to innovation over the next few years will be crucial for Suddath to uphold their industry leading position. "Competition is fierce due to globalization and it gets tougher every year to meet our clients' needs; the key is listening to our clients and quickly delivering customized solutions. I'm honored to be part of a company that says 'being just a moving company isn't the best we can do anymore,'" said Estrin.
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